Email is a fundamental part of every business’s communication toolkit. While a professional email address like [email protected] looks great on your website, it’s essential to have a system in place to manage incoming messages effectively. An overflowing or unmonitored inbox is simply bad for business.

Prompt responses matter and can make you money

According to a study by Harvard Business Review, businesses that respond to leads within an hour are seven times more likely to qualify the lead than those who take longer. Customer trust and loyalty are at stake, as 78% of customers believe that a quick response from a business builds trust and loyalty. Coax is the easiest way to create that trust and build better relationships.

We know replying is hard, but it shouldn’t be

Small businesses report that on average, they fail to respond to 37% of leads. That’s a loss of 37% of sales. It shouldn’t be hard, and that’s why we created Coax for small businesses. By linking your email to Coax, you’ll get all your emails into the app. You can reply directly to customers from Coax, send documents, view photos, and switch platforms if they request it. The best part is that anything you learn about your customer, you can save in the contact card on the right.

Reply and it’s done

With Coax, integrating your email means that all your calls, texts, emails, and socials notifications are coming into the same place. We’re putting all your customer responses under their name. That means that if Sam sends you an email, calls you, texts you, and sends you a DM on Facebook or Instagram, Sam’s chat is going to get a notification, and you’ll see all their chat history. You’ll be able to deliver better customer service because you can see the sales history without updating a monstrous CRM database. Sam has told you everything you need to know about their needs across every platform and interaction they’ve had with your business. All you have to do is reply.

Save time with automations

Coax allows you to create simple drag and drop automations. Are you finding you’re getting the same query over and over? Create an automation based on keywords in the customers’ messages. You can also reply with simple business hours to make sure your customers know you’ll be back in the morning. Coax brings you all of these features to make sure your customers are well taken care of so you can get back to growing your business.

How can you integrate your email with Coax?

It’s simple.

  1. Head to your Coax dashboard and click the settings gear icon
  2. Click on Emails under Channels
  3. Sign into your email provider

And it’s done. You’re one step closer to reducing those lost leads to 0.