Customer communication
Every core channel, quote, payment, task and review flow from MTA Essentials.
Exclusive MTA NSW & MTA ACT member pricing across every offer, plus a 30 day full platform trial.
MTA Complete · Most PopularYour front desk,phones and AI team.All in one thread.
The complete workshop platform: every MTA Essentials feature, a full business phone operation, live Command Centre visibility and AI that helps move customer work to completion.
$550/mo$700/moSave $150/moPrices exclude GST
The complete workshop stack
Three operational layers. One customer record.
MTA Complete is not a bundle of disconnected extras. Communication, phones and AI share the same customer context.
Complete phone operation
Coax Phones, call intelligence and Command Centre visibility for the whole team.
AI and automation team
Receptionist, Scheduler, Admin Enrichment and channel assistants under your control.
Coax Phones and Command Centre
Answer with context. Finish with a clear record.
See useful customer context before answering, keep working from the browser during the call, then share the recording, transcript, summary and action items with the team.
Keep working during the call
Reply to other customers while the browser softphone stays active.
Shared voicemail
The message becomes a visible customer record that the authorised team can action.
Automatic call record
Recording, transcription and the AI summary stay with the conversation.
Clear next actions
Action items help the next person continue without asking the customer to repeat it.
Live calls
Live transcript
Listen in
Coach live
One connected journey
A missed call does not have to become a lost job.
Each step uses the same customer context. You decide where the team handles it and where an Assistant helps.
The call arrives
Coax identifies the customer and announces the useful context before answering.
The call is handled
The team or AI Receptionist answers, records and keeps the conversation attached to the customer.
SMS continues it
The voice conversation can transfer into an SMS AI Assistant without asking the customer to start again.
The booking is made
AI Scheduler finds the appropriate next step and confirms it in writing.
The record updates
Admin Enrichment adds the summary and action items for the workshop team.
Social comments
See the public conversation before it becomes a problem.
Bring advertising and page comments into Coax, reply with context, draft responses with AI, categorise the conversation and identify what may need hiding or flagging. Your configured rules and team remain in control.
Your AI team
Give each repetitive job a clear owner.
The roles are separate on purpose, so workshops can test, train and expand the responsibilities they are comfortable automating.
AI Receptionist
Answers common calls, captures intent and hands over when the workshop team is needed.
Voice to SMS transfer
Continues the customer journey in writing without losing the context from the call.
AI Scheduler
Moves qualified conversations toward a confirmed workshop booking.
Admin Enrichment Agent
Updates the contact record with conversation summaries, details and action items.
Testing and training ground
Test and train Assistants and Agents in real time before giving them more responsibility.
Everything included
MTA Complete, grouped by the work it does.
Everything in MTA Essentials
Every core channel, review, payment, quote, automation and workshop integration.
- Chat widget and contact forms
- Call forwarding
- Google Review automation
- Self service automations
- Gmail and Outlook connection
- Meta/Facebook and Instagram DMs and Lead Ads
- SMS, MMS, email and DMs in one inbox
- Two way SMS and MMS
- Payments and quotes
- MechanicDesk and workshop software integration
- SMS marketing and bulk messaging (usage fees apply)
- Tasks and notes
- iOS, Android and browser access
- Scheduled messaging
- Digital marketing and lead source visibility
Phones and visibility
A complete workshop phone operation with live management context.
- Unlimited contacts
- Coax Phones with IVR, ring groups and custom greetings
- Call recording, transcription and AI summaries
- Incoming call AI announcement
- Command Centre with live calls, transcription and coaching
Social, AI and scale
The assistants, social tools and account capabilities that complete the stack.
- Social comments with AI reply, categorisation and flagging
- AI Receptionist
- Voice to SMS AI Assistant transfer
- AI Scheduler
- AI Admin Enrichment Agent with summaries and action items
- AI Assistants and Agents testing and training environment
- Custom domain for links
- WhatsApp (optional or usage fees apply)
- Setup completed for you
Exclusive FREE Trial for Members
Try the complete Coax platform for 30 days.
Verified MTA NSW & MTA ACT members can experience every feature before choosing an ongoing package. No charge during the trial; standard billing begins only if you continue. Supplier and usage charges may apply.
Start my 30 day MTA Trial30 full days
Every platform feature
MTA members only
How the member rate works
Straightforward pricing, with the important details up front.
Verified MTA NSW & MTA ACT members only
Minimum 20% off while membership remains active
Flexible monthly terms with 30 days' notice to cancel
Prices exclude GST
One workshop and one number per plan
Groups with multiple locations and dealerships are quoted separately
WhatsApp and SMS marketing may attract usage or additional charges
Working Proof
Elite Automotive is an MTA member workshop and a live Coax customer.
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Australian Owned
Coax is Australian owned and operated, with support during the hours you need.
Try the Full Platform
Verified members can experience every Coax feature for 30 days before choosing an ongoing offer.
FAQ
The complete package, without the ambiguity
What does setup completed for you include?
The Coax team prepares your number, calendar, reminders, review flow and AI script so your workshop is not handed an empty login.
Can managers listen to live calls?
Yes. Command Centre provides live call visibility, live transcription, listening and live coaching controls.
Does AI replace the workshop team?
No. You choose where AI drafts, handles or hands off a conversation. The testing environment lets the team train and review it first.
Is WhatsApp included in the advertised price?
WhatsApp is available as an optional extra with usage fees. The team confirms supplier and usage pricing before activation.
Run the complete workshop customer operation for 30 days.
Verified MTA members receive the full platform trial, then continue on the complete member rate of $550 per month plus GST.
Start my 30 day MTA TrialMTA Complete is available to verified MTA NSW & MTA ACT members for 550 dollars per month plus GST, reduced from 700 dollars. It includes every MTA Essentials feature plus Coax Phones, IVR, ring groups, call recording and transcription, AI call summaries, Command Centre, social comments, AI Receptionist, AI Scheduler, Admin Enrichment Agent, unlimited contacts, custom links and workshop setup completed for you.