Lead arrives
A form, DM, email or text lands in the shared inbox.
Exclusive MTA NSW & MTA ACT member pricing across every offer, plus a 30 day full platform trial.
MTA Essentials · Member RateThe customerresponse essentials,built for yourworkshop.
Give a smaller or single location team one thread to answer, follow up, quote, get paid and build reviews without buying the complete phone and AI stack.
$279/mo$349/moSave 20%Prices exclude GST
A day in the workshop
From first enquiry to stronger customer reviews.
MTA Essentials connects the customer interactions your front desk handles every day, while keeping your team in control of every message.
Team responds
Anyone with context can pick it up and keep the conversation moving.
Quote is issued
Send the job detail and quote in the customer's existing conversation.
Payment follows
Issue a payment link when the work is approved or complete.
Follow up runs
Schedule confirmations, reminders and workshop updates.
Review is requested
Trigger the Google Review request at the right moment.
Select the product screen to view the full conversation.
Vehicle Ready
“Hi Ben, your vehicle is ready for pickup. We are open until 5:30 pm today.”
Service Due
“Hi Ben, it has been six months since your last service. Reply to book a time.”
Estimate Ready
“Hi Ben, your estimate and vehicle photos are ready. Review them in this conversation.”
Everything included
The practical tools your team uses every day.
Meta and Instagram DMs and Lead Ads are included. Social advertising and page comments belong to MTA Complete.
Answer every channel
Bring the core customer entry points into one workshop inbox.
- Chat widget and contact forms
- Call forwarding
- Gmail and Outlook connection
- Meta/Facebook and Instagram DMs and Lead Ads
- SMS, MMS, email and DMs in one inbox
- Two way SMS and MMS
Convert and follow up
Move the customer toward approval, payment and the next visit.
- Google Review automation
- Self service automations
- Payments and quotes
- SMS marketing and bulk messaging (usage fees apply)
- Scheduled messaging
- Digital marketing and lead source visibility
Run it with the team
Keep the tools and context available in the workshop or on the move.
- MechanicDesk and workshop software integration
- Tasks and notes
- iOS, Android and browser access
Workshop integration
Communication alongside the workshop systems you already use.
Coax supports MechanicDesk and workshop software workflows so the team can act on a customer conversation without losing the job context. Exact capabilities are confirmed during setup.
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Exclusive FREE Trial for Members
Try the complete Coax platform for 30 days.
Verified MTA NSW & MTA ACT members can experience every feature before choosing an ongoing package. No charge during the trial; standard billing begins only if you continue. Supplier and usage charges may apply.
Start my 30 day MTA Trial30 full days
Every platform feature
MTA members only
Know the boundary
What is not included in MTA Essentials.
Nothing important is hidden. These are the MTA Complete additions, shown before you choose.
Unlimited contacts
Coax Phones with IVR, ring groups and custom greetings
Call recording, transcription and AI summaries
Incoming call AI announcement
Command Centre with live calls, transcription and coaching
Social comments with AI reply, categorisation and flagging
AI Receptionist
Voice to SMS AI Assistant transfer
AI Scheduler
AI Admin Enrichment Agent with summaries and action items
AI Assistants and Agents testing and training environment
Custom domain for links
WhatsApp (optional or usage fees apply)
Setup completed for you
How the member rate works
Straightforward pricing, with the important details up front.
Verified MTA NSW & MTA ACT members only
Minimum 20% off while membership remains active
Flexible monthly terms with 30 days' notice to cancel
Prices exclude GST
One workshop and one number per plan
Groups with multiple locations and dealerships are quoted separately
WhatsApp and SMS marketing may attract usage or additional charges
FAQ
MTA Essentials, explained clearly
Is the 30 day trial limited to MTA Essentials features?
No. Verified MTA members can trial the complete Coax feature set for 30 days, then choose the ongoing package that suits their workshop.
Are Meta and Instagram included?
Meta/Facebook and Instagram DMs and Lead Ads are included. Social ad and page comments are part of MTA Complete.
Does MTA Essentials include a phone system?
MTA Essentials includes call forwarding. Coax Phones, IVR, ring groups, recording and call intelligence are included in MTA Complete.
Can we use Coax with our workshop software?
Coax supports MechanicDesk and workshop software integrations. The team confirms the exact workflow for your system during setup.
Start with everything. Keep what your workshop needs.
Your exclusive 30 day FREE Trial includes the complete platform. The ongoing MTA Essentials member rate is $279 per month plus GST.
Start my 30 day MTA TrialMTA Essentials is available to verified MTA NSW & MTA ACT members for 279 dollars per month plus GST, reduced from 349 dollars. It includes chat and forms, call forwarding, SMS, MMS, email, social direct messages, Lead Ads, reviews, payments, quotes, automations, workshop software integration, tasks, notes, scheduled messaging and mobile access. MTA members receive a 30 day trial of the complete Coax platform.