Win more work
Generate more opportunities and convert more of the leads and enquiries already coming into your workshop.
Exclusive MTA NSW & MTA ACT member pricing across every offer, plus a 30 day full platform trial.
MTA NSW & ACT × Coax webinarFrom Enquiry to Five-Star Review
How Workshops Can Win More Work, Reduce Admin and Deliver a Better Customer Experience
Practical ideas to help workshops generate more opportunities, convert more enquiries, reduce customer admin and make busy days easier to manage.
14 October 2026
12:30
Online
Free registration
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Register for the webinar and we'll send the joining details before the session.
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Why attend
More opportunity. Less workshop admin.
A practical hour focused on the customer journey already running through your workshop every day.
Reduce admin
Spend less time chasing customers, searching for information and repeating tasks.
Create a better customer experience
Make booking, approvals, updates and follow-up easier for customers and staff.
What we'll cover
Follow the customer journey from first opportunity to follow-up.
We will examine where friction, lost opportunities and unnecessary workload can build up across the workshop customer journey.
- 01Attract
- 02Enquiry
- 03Response
- 04Booking
- 05Quote
- 06Approval
- 07Job updates
- 08Collection
- 09Follow-up
Practical and educational
This is a practical workshop session, not just a software demo.
We'll look at customer journey, lead handling, communication and workflow principles that workshops can apply regardless of their current systems, alongside practical examples of where Coax can help.
Attendees will learn how to
- Generate and convert more leads
- Reduce customer communication and admin
- Spend less time chasing information and customers
- Keep jobs moving with fewer interruptions
- Free up more time during already-busy days
- Improve the customer experience and follow-up
Speakers
A workshop conversation led by Coax.
Educational webinar with practical examples, discussion and live demonstration.
Joel Fuller
Coax
Brent Della Valle
Coax
Free online session · 14 October 2026
Win more work without adding more admin.
Save your place and we'll send the joining details and reminders before the session.
Register freeThis page is for MTA NSW and ACT automotive workshop owners and managers registering for the free Coax webinar From Enquiry to Five-Star Review on 14 October 2026. The practical online session follows the workshop customer journey from attracting an opportunity through enquiry, response, booking, quoting, approvals, job updates, collection and follow-up. It is designed to help workshops generate more opportunities, convert more of the leads and enquiries they receive, reduce customer communication and administrative work, keep jobs moving with fewer interruptions and create a smoother customer experience. The session covers useful workflow principles and practical examples rather than being only a software demonstration. Visitors should complete the registration form to save a place. Coax will send the online joining details before the session.