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Motor Traders' Association of NSW and Motor Trades Association ACT
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MTA NSW & ACT × Coax webinar

From Enquiry to Five-Star Review

How Workshops Can Win More Work, Reduce Admin and Deliver a Better Customer Experience

Practical ideas to help workshops generate more opportunities, convert more enquiries, reduce customer admin and make busy days easier to manage.

14 October 2026
12:30
Online
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Why attend

More opportunity. Less workshop admin.

A practical hour focused on the customer journey already running through your workshop every day.

Win more work

Generate more opportunities and convert more of the leads and enquiries already coming into your workshop.

Reduce admin

Spend less time chasing customers, searching for information and repeating tasks.

Create a better customer experience

Make booking, approvals, updates and follow-up easier for customers and staff.

What we'll cover

Follow the customer journey from first opportunity to follow-up.

We will examine where friction, lost opportunities and unnecessary workload can build up across the workshop customer journey.

  1. 01Attract
  2. 02Enquiry
  3. 03Response
  4. 04Booking
  5. 05Quote
  6. 06Approval
  7. 07Job updates
  8. 08Collection
  9. 09Follow-up

Practical and educational

This is a practical workshop session, not just a software demo.

We'll look at customer journey, lead handling, communication and workflow principles that workshops can apply regardless of their current systems, alongside practical examples of where Coax can help.

Attendees will learn how to

  • Generate and convert more leads
  • Reduce customer communication and admin
  • Spend less time chasing information and customers
  • Keep jobs moving with fewer interruptions
  • Free up more time during already-busy days
  • Improve the customer experience and follow-up

Speakers

A workshop conversation led by Coax.

Educational webinar with practical examples, discussion and live demonstration.

Joel Fuller from Coax

Joel Fuller

Coax

Brent Della Valle from Coax

Brent Della Valle

Coax

Free online session · 14 October 2026

Win more work without adding more admin.

Save your place and we'll send the joining details and reminders before the session.

Register free