Teams

Multiple users

Everyone can work together in Coax

Invite your whole team to Coax and see the magic of collaborative customer service.

By inviting new users to Coax, you’re making replying to your customers a breeze.

In a few clicks, you can add new users to the space and then assign a conversation to them. Every conversation you assign to them is counted against your name so you can see in a glance how you’re distributing the weight amongst your team.

How do you add team members to Coax?

It’s simple.

Head to your Coax dashboard and click the settings gear icon
Click on Business, then scroll down to Users
Add a new user to your Coax account

And it’s done. They’ll get an invite to join your Coax and they’re ready to be assign conversations!

Coax Features

Customer first

Talk to your customers in real time. See all your customer enquiries at a glance and reply easily.

Connect socials and emails

Connect your business social accounts and switch between social media enquiries and your emails within the same chat window.

SMS and MMS plus automations

Send texts, pictures or videos. It all shows up in the same place. Set up automation or use templates to quickly respond to customers enquiries.

Build custom contact forms

Create custom Contact Us forms that get you all the info you need from customers. The forms will automatically show up under that customers name.

Custom chat widget

The chat widget allows your customers to fill a simple form and you’ll get their response right in Coax. Try it for yourself with the chat widget below!