Link your phones to AI voice agents.
Phone calls and AI together - not standalone bots floating off on their own. Your voice agents triage and route, transcribe live, and alert your human team the second they're needed.
Connect a number, talk, chat. Coax AI learns from every word.
Connect in 15-45 minutes.
Connects with the tools you already use
Outlook
ShopifyOutlookShopifyOutlookShopifyBuilt To Work With Your Team
Not standalone AI. Your agents.
This wasn't built by AI slop. It's a voice layer that lives in unison with your human team - nothing siloed, everything in Coax.
Triage and routing
Your voice agent answers, understands the reason for the call, and routes to the right person, team or workflow - by your rules, not a generic script.
Live transcriptions
Every call is transcribed in real time inside Coax. Searchable, summarised, and attached to the customer thread so nothing gets lost.
Alert human staff
When something matters - a hot lead, a complaint, a keyword you care about - your AI pings the right person in real time so they can step in.
Or let it close the call.
Or if you want, our conversational AI can just take the call through to completion - book the appointment, place the order, resolve the question - no human handover needed.
Voice + Your Tools
If your tools are set up, your agent can act.
Wire up your commerce platform, accounting tool, calendar or CRM and your voice agent stops just routing and transcribing - it does the work. Bookings made, orders placed, WISMO answered, all on the call.
Book the appointment
Drop the slot straight into your calendar tool, confirm the time on the call, and SMS the booking - no human pickup needed.
Create an order
Place an order in your commerce platform while the customer is still on the line. The sale closes on the call, the receipt goes out automatically.
Answer WISMO
"Where Is My Order?" - your voice agent pulls live tracking and order status from your commerce or fulfilment system and reads it back to the caller.
Learn more →Plugs into Shopify, Neto, WooCommerce, Xero, HubSpot and 800+ integrations.
Lives In Coax
Your data. Your knowledge. Your tone.
Just connect, talk, chat. Coax AI hears every word with real-time speech recognition - across phone calls, SMS, email, WhatsApp and DMs. Your voice agent shows up sounding like you, with the knowledge your customers expect.
- Trained on your knowledge - docs, FAQs, scripts and past conversations
- Speaks in your tone of voice, not a generic AI accent
- Live transcripts attached to the customer thread automatically
- Alerts the right human the moment a call needs one
- Routes calls to teams, queues or workflows by your rules
- Sits next to email, SMS, WhatsApp and chat - one shared inbox
- Full call log and audit trail of every AI action
Pick A Role
Sales, Service, Technical - or Zoo Keeper. You pick.
Your voice agent does whatever job you give it. Pick a department, give it the rules, and it owns that lane.
Sales
Qualify inbound leads, book in calls, capture details, and hand off to a closer the moment intent shows up.
Service
Resolve order, account and after-sales questions on the phone. Escalate to a human only when it actually needs one.
Technical
Walk callers through troubleshooting from your knowledge base, log a ticket, and dispatch a tech if it can't be fixed on the call.
Zoo Keeper
Or anything you want. Concierge, booking agent, after-hours front desk, you name it. You define the role, the rules and the tone.
Your Number, Your Way
Route, port, or grab a new one. Your pick.
Live in minutesThree ways to put a voice agent on a phone number. Forward your existing line, port it across to us, or have us hand you fresh ones. Whichever you pick, you are live in minutes - and it all runs on Coax phones.
Route or divert
Forward your existing business line straight to Coax. Keep the number where it is - your customers don't see a thing change.
Port your number
Move your existing number across to Coax in full. Same number, new home - we handle the carrier paperwork for you.
We allocate
Spin up a fresh local or 1300 number - or a whole bank of them - inside Coax. As many as you need, all wired up to your voice agents.
15-45 Minutes
Try now. Connect in 15 to 45 minutes.
No forklift project, no integrations team. Three steps and your voice agent is answering calls.
Connect a number
Bring an existing number or pick a new one inside Coax. Forwarding and porting are handled for you.
Talk and chat
Tell your agent who you are, who calls, and how you want calls handled. Coax AI learns from every word - your data, your knowledge, your tone.
Go live
Flip it on. Your agent answers, routes, transcribes and alerts your team from the very first call.
Ready to put a voice agent on your phones?
Start your free trial. AI voice agents are part of every Coax plan - bring your number or pick a new one.
See what else Coax has to offer here →
This is the Coax AI Voice Agents page. Coax AI Voice Agents link to your business phone numbers so AI can answer, triage and route calls alongside your human team. Voice agents transcribe every call live inside Coax, attach the transcript and summary to the customer thread, and alert the right human staff member in real time when a call needs attention - hot leads, complaints, or any keyword you care about. They are not standalone AI bots; they live in unison with your human agents inside Coax, sharing the same data, knowledge base and tone of voice across phone, SMS, email, WhatsApp, Instagram DMs and chat. Businesses can bring an existing phone number via porting or call forwarding, or spin up a new local or 1300 number directly inside Coax. Voice agents can take any role: sales qualification, customer service, technical support, after-hours concierge, or any custom role you define. Setup takes between 15 and 45 minutes: connect a number, train the agent by talking and chatting, then go live. Visitors should start a free trial at coax.com.au or contact the Coax team to book a demo.