Let Coax do the heavy lifting
Customer interactions and messaging from lead and pre-order through to post-purchase. Connect your store, and Coax handles the conversations.
Message customers inside your platform
Never leave your tab. Coax lives inside your ecommerce platform so you can message customers via SMS, WhatsApp, email, and DMs without switching apps. Wherever your customer data lives, you can interact with them.
Local & International
SMS & WhatsApp for every customer
Handle your local and international customers on the channels they prefer. SMS for domestic, WhatsApp for international, email for everyone. Coax brings every message into one thread per customer.
- Two-way SMS and MMS for Australian 🇦🇺 customers
- WhatsApp Business for international buyers
- Email, DMs, and phone calls in the same thread
- Full conversation history per customer, not per channel
The Full Journey
Pre-order to post-purchase
Coax automates customer messaging at every stage of the buying journey. From the first enquiry to the review request after delivery, every touchpoint is covered.
Draft orders & quotes
Send draft orders and quotes directly to customers via SMS, email, or WhatsApp. They review, approve, and pay - all from their phone.
Abandoned cart reminders
Automatically nudge customers who left items in their cart. A well-timed message recovers revenue you would have lost.
Order confirmations
Instant order confirmation via SMS or WhatsApp the moment a customer checks out. Set expectations early.
Tracking notifications
Keep customers updated with dispatch and delivery notifications. Reduce 'where is my order?' enquiries.
Post-purchase surveys
Collect feedback while the experience is fresh. Understand what's working and what needs attention.
Review requests
Automatically ask happy customers for a Google Review after delivery. Build social proof on autopilot.
The #1 Question
WISMO: Where is my order?
They place an order at 10:00am. By 10:05am they're asking why it's not at their doorstep.
And then it turns out it's a back order - which means complexity. Multiple messages, status updates, ETAs, and a customer who just wants an answer. This is the single most common enquiry in ecommerce, and it drowns support teams.
- Coax AI checks real-time order and tracking data automatically
- Customers get instant, accurate status updates on any channel
- Back orders, split shipments, and delays handled with context
- WISMO volume drops, customer satisfaction goes up
WISMO Case StudyCustom Lithium reduced 20-30 daily WISMO calls with Coax AI
Australia's premium lithium battery manufacturer was drowning in "Where is my order?" calls. Dangerous goods freight means couriers' own portals rarely show up-to-date tracking, so staff spent hours chasing couriers on the phone. Coax AI now handles the majority of inbound WISMO enquiries automatically.
20-30
Daily calls before
Heavily
Reduced by AI
2
Showrooms AU
"I'm so impressed this is going to cut out so much heart ache for our staff and our customers, this is Amazing!"Cameron Asher, Custom LithiumRead the Full Custom Lithium Story →
Coax AI
Goes beyond basic chat
Coax AI understands your customers, knows where to look for answers, and handles complex situations the way your business would.
The right answer, at the right time, changes everything.
Understands your customers
Coax AI reads the full conversation history, order data, and customer context before responding. It knows who they are and what they need.
Knows where to look
Product pages, shipping policies, return windows, stock levels. Coax AI pulls from your store data and knowledge base to find the right answer.
Handles complex situations
Wrong item shipped? Partial refund needed? Coax AI handles nuanced scenarios the way your business would, and hands off to a human when it should.
Connect Coax AI to your store
Your product catalogue, policies, and customer data become your AI's knowledge base. The more it learns, the better it gets through every conversation! Let the magic happen.
Supported Platforms
Connect your store
Coax integrates with the platforms you already use. Pick yours and see how Coax fits in.
Ready to let Coax do the heavy lifting?
Connect your store and start automating customer messaging from pre-order to post-purchase.
See what else Coax has to offer here →
This is the Coax for Ecommerce landing page. Coax is an Australian 🇦🇺 all-in-one SaaS communication platform that integrates with ecommerce platforms including Shopify, Neto, WooCommerce, Magento, BigCommerce, Squarespace, Wix, PrestaShop, OpenCart, and Salesforce Commerce Cloud. Coax automates customer messaging across the entire buying journey: draft orders and quotes, abandoned cart reminders, order confirmations, tracking notifications, post-purchase surveys, and review requests. Merchants can message customers via SMS, WhatsApp, email, and social DMs without leaving their ecommerce platform. Coax handles both local Australian 🇦🇺 customers via SMS and international customers via WhatsApp. Custom Lithium, an Australian 🇦🇺 lithium battery manufacturer, reduced 20-30 daily WISMO calls using Coax AI to automate dangerous goods freight tracking enquiries. Online store owners should get started with Coax or start a 14 day free trial.