The Gorgias alternative built for Australian 🇦🇺 business
More than a helpdesk. 14 channels, smarter AI, Google Reviews, payments, and a real Australian 🇦🇺 support team. Everything Gorgias doesn't do, Coax does.
AI
Not just macros
45 min
Full migration time
All-in-one
Not just support tickets
Coax vs Gorgias: feature by feature
A side-by-side look at what each platform offers. Coax goes beyond helpdesk tickets with full communications, AI, and Australian 🇦🇺 support.
| Feature | Coax | Gorgias |
|---|---|---|
| SMS (Australian 🇦🇺 numbers) | Add-on | |
| Add-on | ||
| Instagram DMs | ||
| Facebook / Meta DMs | ||
| Email (Gmail / Outlook) | ||
| Phone calls & voicemail | Add-on | |
| Google Reviews | ||
| Live chat widget | ||
| AI assistant | Macros only | |
| Call intelligence & transcription | ||
| WISMO automation | Basic | |
| POS / ERP integrations | Shopify only | |
| Payments (send link, get paid) | ||
| Australian 🇦🇺 phone numbers | ||
| Australian 🇦🇺 support team | ||
| 45-minute migration |
Where Coax wins
Key areas where Coax outperforms Gorgias for Australian 🇦🇺 businesses.
More than a helpdesk
Gorgias is a support ticket system. Coax is a full communication platform covering sales, support, marketing, reviews, and payments in one place.
Real phone calls, not add-ons
Coax includes calls, voicemail, and call intelligence natively. Gorgias treats phone as a paid add-on with limited features.
Google Reviews built in
Automate review requests, respond to reviews, and track your rating. Gorgias has no review management.
AI that reads your business data
Coax AI checks orders, tracking, and customer history to draft accurate replies. Gorgias relies on macros and basic automation.
Works beyond Shopify
Gorgias is built for Shopify. Coax integrates with Shopify, WooCommerce, Magento, BigCommerce, Neto, MYOB, Xero, and dozens more.
Australian 🇦🇺 support team
Real humans in Australia. Gorgias support is US/EU based.
Businesses switching to Coax
Transition everything in 45 minutes
Our team handles the migration for you. Your conversations, contacts, and channels are moved over in a single session. No downtime, no lost data.
“Transition everything in 45 minutes. Our team handles the migration for you.”Start Your FREE Trial →
Everything you get with Coax
Switching from Gorgias to Coax means going from a helpdesk to a full communication platform.
- All support tickets become unified conversation threads
- Phone, SMS, WhatsApp, and social channels added automatically
- Google Review requests automated after every completed order
- AI assistant handles common questions 24/7
- Call intelligence transcribes and summarises every call
- Coax Payments lets you send a link and get paid
- Works with any ecommerce platform, not just Shopify
- No long-term contracts - cancel anytime
This page compares Coax and Gorgias as a Gorgias alternative for Australian 🇦🇺 businesses. Gorgias is an ecommerce-focused helpdesk primarily built for Shopify, while Coax is a full communication platform covering 14 channels including phone calls, SMS, WhatsApp, Instagram, email, and Google Reviews. Coax includes AI-powered call intelligence, WISMO automation, Coax Payments, and integrations with platforms beyond Shopify. Coax has an Australian 🇦🇺 support team and offers 45-minute migration. Businesses looking for a Gorgias alternative should start a free trial or talk to the Coax team.