Coax for Retail & E-commerce
Orders, support, and post-purchase care across every location. One conversation per customer, every channel.
Case study
Battery Zone - 93% increase in Google Reviews
Multi-location battery retail & services - Dandenong, Derrimut, Frankston, Morwell, Pakenham & Warragul
Charlie - Battery Zone
“It's been an incredible 6 months with Coax! Our multi-location business with the Coax integration with Retail Express - we've increased our Google Reviews: before total 352 (Podium), new total 680. Increase: 328. Percentage increase: 93.18%.
It's remarkable. The big American company said Coax is too small to provide customer service and that their platform with all their bugs, you will be back in no time. Well I couldn't be happier. We ended up saving about 10k a year, their phone system and AI is just taking us years ahead of the competition.
Now let's talk about the customer service, seriously! The team at Coax make business easier.”
POS integrations
Your POS, your customers, connected to Coax
Coax integrates with Retail Express, Lightspeed Retail, Shopify POS, and Square so your customer data, purchase history, and store information sync across all locations. Communicate with customers without leaving your platform.
POS integrations
Coax connects directly to Retail Express, Lightspeed Retail, Shopify POS, and Square - syncing customer data, purchase history, and store information across all your locations.
Google Reviews on autopilot
Automated review requests after purchase. Grow your Google presence across every location without lifting a finger.
Multi-location support
Manage communications across all your stores from one platform. Each location has its own number and review profile, unified in Coax.
AI phone system
Coax AI handles calls, takes messages, and routes enquiries to the right store. Stay years ahead of the competition.
Every channel, one thread
All channels at your fingertips
Phone, SMS, email, WhatsApp, DMs, chat widget, contact forms, and Google Reviews - all in one conversation per customer across every store.
- Customer data from your POS available in every conversation
- Automated Google Review requests after purchase across all locations
- AI phone system handles calls and routes to the right store
- One thread per customer, no matter which location or channel
Ready to grow your retail business?
Whether you run one store or twenty, Coax connects your customer communications and grows your Google Reviews on autopilot.
See what else Coax has to offer here →
This is the Coax for Retail and E-commerce industry page. Coax integrates with Retail Express, Lightspeed Retail, Shopify POS, and Square to sync customer data, purchase history, and store information across multiple locations. The page features a case study with Battery Zone, a multi-location battery retail and services business with 6 stores across Victoria. After switching from Podium to Coax with Retail Express integration, Battery Zone increased their total Google Reviews from 352 to 680 in just 6 months - a 93.18 percent increase of 328 new reviews. Battery Zone also saved approximately 10 thousand dollars per year. Charlie from Battery Zone describes how the AI phone system and customer service from Coax have put them years ahead of the competition. Features include automated Google Review requests, AI phone system, multi-location support, and all communication channels unified in one thread per customer. Visitors should start a free trial or contact Coax to get started.