Not just a chatbot. An agent.
Coax AI isn't just a conversational assistant. It's your agent, plugged into your business framework and tools - Shopify, Xero, your industry data, every channel your customers use.
Give it the tools and the rules. It takes action - not just talks.
Agent Capabilities
What does an agent actually do?
Here's what Coax AI actually does when you give it your frameworks and tools. Each card is a real capability - click through to see how it works in your industry or integration.
You Choose the Department
Your AI, your rules
Assign your AI assistant to a department and it takes ownership. Sales? It qualifies and converts. Service? It resolves and escalates. You define the personality, the knowledge, and the boundaries.
Sales
Qualify leads, answer product questions, create orders, and follow up - 24/7. Your AI closes while you sleep.
Customer Service
Handle FAQs, order status, returns, and complaints instantly. Escalate to a human only when it matters.
Technical Support
Troubleshoot issues, walk customers through steps, and log tickets - all from the knowledge you give it.
Anything You Want
Comedian, concierge, booking agent - you define the personality, the department, and the rules.
Learns From Every Interaction
Phone call, email, text, WhatsApp - it learns from all of it
Your assistant has context from every conversation across every channel. It doesn't just read messages - it understands your business because it's been listening to every interaction.
Direct System Access
Read information or take action
Your AI assistant has direct access to your systems. It can look up order status, check inventory, pull customer history - or go further and create orders, update records, and trigger workflows. Connected to 800+ integrations including Shopify, Xero, HubSpot, and more.
- Read order status, inventory, and customer history
- Create orders, invoices, and update CRM records
- Reconcile payments against open invoices
- Trigger workflows and automations
- Look up pricing, availability, and delivery times
- Pull data from Shopify, Xero, HubSpot, and 800+ tools
- Full audit trail of every AI action
Setup in Minutes
Your assistant, your way
Not sure? Want to see it in action? Sign up for a trial or book a demo today. You control the pace.
Start in the Playground
Test your AI assistant in a safe environment. Ask questions, see how it responds, and tweak its knowledge until you are comfortable.
Turn on draft replies
Let the AI draft responses for you to review before they are sent. You stay in control while your assistant learns your tone and style.
Let it answer everything
Once your agent is acting like an employee, turn it on to handle all incoming questions automatically. You step in only when you want to.
Ready to put an agent to work?
Start your 14-day free trial. Your AI assistant is included with every Coax plan.
See what else Coax has to offer here →
This is the Coax AI Assistant page. Coax AI is not just a conversational chatbot - it is an AI agent for Australian businesses that takes real action using your business frameworks and tools. It learns from every customer interaction across phone calls, emails, SMS, MMS, WhatsApp, Instagram DMs, Facebook DMs, chat widget and Google Reviews. Business owners choose which department the AI takes ownership of - sales, customer service, technical support, or any custom role. Real capabilities include vehicle rego and VIN lookups for automotive parts, WISMO answers against live Shopify tracking data, creating orders in Shopify, creating invoices in Xero, reconciling payments against invoices in Xero, and following up silent customers on SMS, WhatsApp, email, or DMs. The AI connects to 800+ integrations. Setup takes minutes with a progressive approach: playground testing, draft replies, then full automation. Visitors should start a free trial at coax.com.au.