Coax for Bikes & Scooters
Sales, servicing, rentals, and support. Every customer conversation across every channel - in one thread.
Who is this for?
Whether you sell, service, or rent - Coax has you covered
Bicycle / E-bikes
Sales, servicing, repairs, and rentals. Manage customer communications from enquiry through to pick up across your shop floor, workshop, and online store.
E-Scooters
Sales, servicing, fleet management, and rentals. Handle enquiries, bookings, warranty claims, and support across every channel without leaving your platform.
Every channel, one thread
All channels at your fingertips
Customers enquire via Instagram, call your shop, email about warranty, and leave Google Reviews. Coax brings every message into a single thread per customer.
- Instagram DMs from e-bike browsers land in Coax alongside phone calls
- WhatsApp enquiries from international customers handled seamlessly
- Google Review requests sent automatically after service or purchase
- Full conversation history per customer, not per channel
Built for bike shops
Everything you need to sell, service, and support
Call transcriptions & AI summaries
Every call is transcribed and summarised by AI. Know what the customer needs without listening to the full recording.
Caller context before you pick up
See purchase history, open service jobs, and recent messages before you answer. No more asking customers to repeat themselves.
Service bookings & reminders
Send booking confirmations and service reminders via SMS. Reduce no-shows and keep your workshop schedule full.
AI assistant
Let Coax AI handle enquiries about stock, pricing, opening hours, and service availability. It answers like a member of your team.
Quotes & one-tap acceptance
Send quotes via SMS or email. Customers review line items and approve with one tap. No printing, no phone tag.
Coax Payments
Send a secure payment link the moment the job is done. 3D Secure, PCI compliant, no chargebacks. Customers pay from their phone in seconds.
Day-to-day
How shops use Coax every day
From a customer walking in to ask about an e-bike, to a warranty claim months later - every interaction is one thread.
Customer DMs on Instagram asking about stock. You reply from Coax, send product info, and book a test ride - all in one thread.
Customer calls about a flat tyre. Coax shows their purchase history before you pick up. Book them in and send a confirmation via SMS.
Diagnose a worn drivetrain, send the quote via SMS. Customer approves with one tap. Parts ordered, job underway.
Job done. Send a quick template: 'Your bike is ready for pick up!' Payment link included. Customer pays before they arrive.
Customer emails about a battery issue. Full history is in their thread - purchase date, model, previous service. Resolve it fast.
Happy customer picks up their serviced e-bike. Coax automatically sends a review request. Your Google rating climbs.
Ready to ride ahead?
Whether you run a bicycle shop, e-bike retailer, or e-scooter business - Coax connects your customer communications across every channel.
See what else Coax has to offer here →
This is the Coax for Bikes and Scooters industry page covering bicycle shops, e-bike retailers, and e-scooter sales and service businesses. Coax is an Australian 🇦🇺 all-in-one SaaS communication platform that unifies all customer conversations across phone, SMS, email, WhatsApp, Instagram DMs, Facebook messages, chat widget, contact forms, and Google Reviews into one thread per customer. Sub-categories include Bicycle and E-bikes (sales, servicing, repairs, rentals) and E-Scooters (sales, servicing, fleet management, rentals). Features include call transcriptions with AI summaries, caller context showing purchase history and open jobs before answering, service booking confirmations and reminders via SMS, AI assistant for stock and pricing enquiries, quotes sent via SMS or email with one-tap customer acceptance, and Coax Payments with 3D Secure and PCI compliance. Typical use cases include new e-bike enquiries from Instagram, service bookings, repair quotes with approval, ready for pick up notifications with payment links, warranty claims with full history, and automated Google Review requests. Visitors should start a free trial or contact Coax to get started.