Fragmented communications? One thread fixes everything.
As an NDIS provider you're managing comms with the participant, their family, support coordinators, OTs, allied health, support workers, and plan managers, across every channel. It's time to bring all these conversations into one thread.
Coax is ready to do the heavy lifting. Make and receive calls on the go, your admin team can call and text without leaving your existing cloud products.
The reality for NDIS providers
6 parties. Every channel. One participant.
For every participant, you're coordinating with all of these people, and they all communicate differently.
The Participant
Calls, texts, WhatsApp messages, often at all hours
Family & Guardians
Checking in, requesting updates, coordinating schedules
Support Coordinator
Plan reviews, referrals, service agreements, progress notes
OT, Physio & Allied Health
Reports, session updates, recommendations, scheduling
Support Workers
Shift notes, availability, incident reports, handovers
Plan Managers & NDIA
Invoicing, plan utilisation, compliance correspondence
All of them. All channels. One thread per participant.
Every channel, one inbox
Participants and their circles communicate however they prefer. Coax catches all of it.
Sound familiar?
Conversations scattered everywhere
The OT emails. The family texts. The participant calls. The support coordinator sends a WhatsApp. Your team is checking five different apps and nothing is connected.
Missed calls mean missed care
When a participant or their family calls and no one picks up, there is no safety net. The message gets lost. The follow-up never happens. Trust erodes.
No single source of truth
Which support worker confirmed the shift? What did the OT recommend? When was the family last updated? Without one thread, the answers live in someone's personal phone.
Staff using personal phones
Your support workers and admin team are using personal numbers to call and text participants. No visibility, no compliance trail, no way to manage it.
How Coax solves it
Built for the way NDIS providers actually work
Your team is in the field, in the office, and everything in between. Coax works wherever they are.
One thread per participant
Every conversation about a participant, from every party, across every channel, lives in one thread. Your team sees the full picture at a glance. Nothing gets lost.
Make & receive calls on the go
Support workers and field staff call from the Coax app on their phone using your business number, not their personal one. Calls are logged, transcribed, and linked to the participant thread automatically.
Works inside your existing cloud tools
Your admin team can call and text without leaving the products they already use. Coax integrates with your existing cloud platforms so there is no disruption to how your team works today.
AI handles the overflow
After hours? Coax AI responds to enquiries, answers common questions about your services, and captures new participant referrals so your team picks up fresh every morning with nothing missed.
Call intelligence for every interaction
Every call is transcribed and summarised. AI flags sentiment, key topics, and follow-up actions. Your team lead can review calls without listening to hours of recordings.
Compliance-ready communication trail
Every message, call, and interaction is logged in one place. When NDIS audits come, you have a complete communication record for every participant across every channel.
In the field or in the office. Coax goes with you.
Mobile app
Support workers make and receive calls from the Coax app on their phone using the business number. No more personal numbers for work calls.
Desktop & browser
Admin staff call and text directly from their computer. No new software to learn. Coax works alongside your existing cloud products.
After hours AI
When your team clocks off, Coax AI keeps responding. New enquiries are captured, common questions answered, and everything is waiting for your team in the morning.
Everything your NDIS business gets with Coax
One platform for every participant, every party, every channel.
- One thread per participant: all parties, all channels, one view
- Phone calls on the go: support workers call from the Coax app using your business number
- SMS, WhatsApp, email, Instagram, Facebook, chat widget, all unified
- Call transcription and AI summaries for every call
- AI assistant answers after-hours enquiries and captures new referrals
- Google Reviews automation: build your reputation on autopilot
- Complete communication trail for NDIS audit compliance
- Coax Payments: send payment links to plan managers or families (3DS, PCI compliant)
- Works alongside your existing cloud platforms with no disruption
- iOS, Android, desktop, and desk phone apps
- Australian support team: real humans in your timezone
- 14-day free trial, no credit card required
Ready to simplify?
One thread per participant. All parties. All channels.
Stop juggling fragmented communications. Let Coax do the heavy lifting so your team can focus on what matters, delivering great care.