The Freshdesk alternative that does it all
Freshdesk is a budget helpdesk. Coax is a complete communication platform with 14 channels, AI, Google Reviews, payments, and Australian 🇦🇺 support - all included.
14
Channels included
AI
Not canned responses
$0
Add-on fees
45 min
Full migration
Coax vs Freshdesk: feature by feature
A side-by-side look at what each platform offers. Freshdesk nickel-and-dimes on channels. Coax includes everything.
| Feature | Coax | Freshdesk |
|---|---|---|
| SMS (Australian 🇦🇺 numbers) | Yes | Add-on |
| Yes | Add-on | |
| Instagram DMs | Yes | No |
| Facebook / Meta DMs | Yes | Yes |
| Email (Gmail / Outlook) | Yes | Yes |
| Phone calls & voicemail | Yes | Add-on |
| Google Reviews | Yes | No |
| Live chat widget | Yes | Yes |
| AI assistant | Yes | Basic |
| Call intelligence & transcription | Yes | No |
| WISMO automation | Yes | No |
| POS / ERP integrations | Yes | Limited |
| Payments (send link, get paid) | Yes | No |
| Australian 🇦🇺 phone numbers | Yes | No |
| Australian 🇦🇺 support team | Yes | No |
| 45-minute migration | Yes | No |
Where Coax wins
Key areas where Coax outperforms Freshdesk for Australian 🇦🇺 businesses.
All channels included, no add-ons
Freshdesk charges extra for phone, SMS, and WhatsApp. Coax includes all 14 channels in one plan - phone calls, SMS, WhatsApp, Instagram, email, Google Reviews, and more.
Google Reviews built in
Automate review requests, respond to reviews, and track your rating - all from the same inbox. Freshdesk has no review management at all.
AI that reads your business data
Coax AI checks orders, tracking, customer history, and business data to draft accurate replies and handle WISMO. Freshdesk AI relies on canned responses and basic bots.
Call intelligence included
Every call is transcribed, summarised, and searchable. Sentiment analysis flags issues automatically. Freshdesk has no call intelligence features.
Coax Payments
Send a secure payment link via SMS or email. Customer pays on their device with 3D Secure. No credit cards over the phone. Freshdesk has no payment features.
Australian 🇦🇺 support team
Real humans in Australia who understand your market. Freshdesk support is routed through India with limited understanding of Australian 🇦🇺 business needs.
Make the switch
Businesses across Australia are switching to Coax
Tired of paying extra for every channel and feature? Coax gives you everything in one platform with no add-on fees, no per-agent pricing, and no long contracts.
Start 14 Day FREE TrialEverything you need, included
No add-ons, no surprise bills. Every channel and feature is included in your Coax plan.
- Phone, SMS, WhatsApp, email, and social all included
- Google Reviews automated and managed in one place
- AI assistant handles WISMO and common questions 24/7
- Call intelligence transcribes and summarises every call
- Coax Payments for secure payment link collection
- POS and ERP integrations with Shopify, MYOB, Xero, and more
- Australian 🇦🇺 support team available when you need them
- No per-agent pricing - add your whole team