Shopify is built into Coax
Handle more orders faster than ever before - manually or with your AI Assistant. Customer data, orders, inventory, and conversations all in one place.
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Two-way sync. No double handling.
Every change in Coax syncs back to Shopify. Every change in Shopify syncs to Coax. Orders, customers, inventory, refunds - all in real time. Work in one place, stay in sync everywhere.
Customer at a Glance
See everything that matters
Open a customer conversation and instantly see what's important to you. LTV, last order, order history, refund status. Take action right from the thread.
Lifetime value (LTV)
See how much a customer has spent with you over time, right in the conversation thread.
Last order details
Their most recent order, items, status, and tracking info visible without leaving Coax.
Click to refund
Process full or partial refunds directly from the conversation. No switching back to Shopify.
Swap & change products
Exchange items, update orders, and modify line items without leaving the customer thread.
Inline Inventory
Your catalogue, inside the conversation
While composing a message, select from your Shopify inventory to send product information, check stock levels, or share product links. No need to go back into Shopify.
- Browse your Shopify product catalogue while composing a message
- Send product information, images, and links directly to customers
- Check stock levels on the go without opening Shopify
- Two-way sync means changes in Coax reflect in Shopify instantly
- No more double handling - update once, synced everywhere
Product picker preview
Browse & send products inline
Every Channel
SMS & WhatsApp for local & international
Handle your local and international Shopify customers on the channels they prefer. Every message lands in one thread per customer.
- Two-way SMS and MMS for Australian 🇦🇺 customers
- WhatsApp Business for international buyers
- Email, DMs, and phone calls in the same thread
- Full conversation history per customer, not per channel
The Full Journey
Pre-order to post-purchase
Automate customer messaging at every stage of the Shopify buying journey.
Draft orders & quotes
Send draft orders and quotes directly to customers via SMS, email, or WhatsApp.
Abandoned cart reminders
Automatically nudge customers who left items in their cart. Recover lost revenue.
Order confirmations
Instant order confirmation via SMS or WhatsApp the moment a customer checks out.
Tracking notifications
Dispatch and delivery updates that reduce 'where is my order?' enquiries.
Post-purchase surveys
Collect feedback while the experience is fresh. Know what's working.
Review requests
Automatically ask happy customers for a Google Review after delivery.
The #1 Question
WISMO: Where is my order?
They place an order at 10:00am. By 10:05am they're asking why it's not at their doorstep.
And then it turns out it's a back order - which means complexity. Coax AI checks your Shopify order and tracking data in real time and gives customers instant, accurate answers.
Coax AI + WISMO = Solved- Coax AI checks real-time Shopify order and tracking data
- Customers get instant, accurate status updates on any channel
- Back orders, split shipments, and delays handled with context
- WISMO volume drops, customer satisfaction goes up
Coax AI
Goes beyond basic chat
Coax AI understands your customers, knows where to look for answers, and handles complex situations the way your business would.
The right answer, at the right time, changes everything.
Connect Coax AI to your Shopify store
Your product catalogue, policies, and customer data become your AI's knowledge base. The more it learns, the better it gets through every conversation! Let the magic happen.
Handle more orders, faster
Connect your Shopify store to Coax and let the heavy lifting happen - manually or with your AI Assistant.
This is the Coax for Shopify page. Shopify is built into Coax with a deep two-way sync. Merchants can see customer lifetime value, last order, and order history at a glance. Actions like refunds, partial refunds, and product swaps happen directly from the conversation thread. While composing messages, staff can browse their Shopify inventory to send product info and check stock levels without leaving Coax. The platform automates the full customer journey including draft orders, abandoned cart reminders, order confirmations, tracking notifications, post-purchase surveys, and review requests. Coax AI handles WISMO (where is my order) enquiries by checking real-time Shopify order and tracking data. SMS and WhatsApp handle local and international customers. Shopify store owners should get started with Coax or start a 14 day free trial.