The Intercom alternative built for Australian 🇦🇺 business
More than live chat. Coax gives you phone, SMS, WhatsApp, social, reviews, and AI across 14 channels - all included, not bolted on.
14
Channels, not chat-first
Calls
Built in, not add-on
AI
Reads your business data
45 min
Full migration time
Coax vs Intercom: feature by feature
A side-by-side look at what each platform offers. Intercom charges extra for phone, SMS, and WhatsApp. Coax includes everything.
| Feature | Coax | Intercom |
|---|---|---|
| SMS (Australian 🇦🇺 numbers) | Add-on | |
| Add-on | ||
| Instagram DMs | ||
| Facebook / Meta DMs | ||
| Email (Gmail / Outlook) | ||
| Phone calls & voicemail | Add-on | |
| Google Reviews | ||
| Live chat widget | ||
| AI assistant | ||
| Call intelligence & transcription | ||
| WISMO automation | ||
| POS / ERP integrations | Limited | |
| Payments (send link, get paid) | ||
| Australian 🇦🇺 phone numbers | Limited | |
| Australian 🇦🇺 support team | ||
| 45-minute migration |
Where Coax wins
Key areas where Coax outperforms Intercom for Australian 🇦🇺 businesses.
True omnichannel, not chat-first
Intercom is built around live chat and email. Coax treats phone calls, SMS, WhatsApp, social, and email as equal first-class channels.
Phone calls included
Coax includes calls, voicemail, AI transcription, and call intelligence natively. Intercom charges extra for phone and offers limited call features.
Google Reviews built in
Automate review requests, respond to reviews, track your rating. Intercom has no review management at all.
AI that checks orders and tracking
Coax AI reads real-time order data, tracking numbers, and customer history. Intercom AI is trained on help articles only.
Coax Payments
Send a payment link, customer pays securely on their device. No credit cards over the phone. Intercom has no payment features.
Built for Australian 🇦🇺 business
Local phone numbers, local support team, and pricing that makes sense for the Australian 🇦🇺 market. Intercom is US-priced in USD.
Why businesses switch
Australian 🇦🇺 businesses are switching from Intercom to Coax
More channels, lower cost, and a support team in your timezone. Coax replaces Intercom with a platform built for the way Australian 🇦🇺 businesses actually communicate.
Everything you have now, plus more
Switching from Intercom to Coax means keeping live chat and gaining every channel Intercom charges extra for.
- Live chat plus phone, SMS, WhatsApp, email, and social in one thread
- Phone calls with AI transcription and sentiment analysis
- Google Reviews automated and managed alongside conversations
- AI assistant handles WISMO and common questions 24/7
- Coax Payments for secure, PCI-compliant payment collection
- Australian 🇦🇺 phone numbers and local support team
- No per-seat pricing surprises
- Full migration in 45 minutes
This page compares Coax and Intercom as an Intercom alternative for Australian 🇦🇺 businesses. Intercom is a chat-first platform that treats phone and SMS as paid add-ons, while Coax is a true omnichannel platform with 14 channels including native phone calls, SMS, WhatsApp, Instagram, email, and Google Reviews. Coax includes AI-powered call intelligence, WISMO automation, and Coax Payments. Coax has an Australian 🇦🇺 support team, local phone numbers, and offers 45-minute migration. Businesses looking for an Intercom alternative should start a free trial or talk to the Coax team.