Coax for Hospitality
Enquiries come through at all hours of the day and night. Behind the bar or on the floor, you can't always pick up. Coax has you covered.
Sound familiar?
You're busy. Enquiries don't wait.
Your admin hours are different to your opening hours. Enquiries come through at all hours. And when you're pouring drinks or running service, the phone is the last thing you can pick up.
Admin hours vs opening hours
You don't open every day and your admin hours are different to your opening hours. Enquiries come through at all hours of the day and night.
Busy on the floor
Behind the bar pouring or on the floor cleaning - you can't always pick up the phone or reply to the next urgent enquiry.
No personal phones
Staff don't want to be texting or calling from their personal phones. Coax gives your venue a dedicated business number that everyone on the team can use.
Missed call? No problem.
Can't answer? Coax starts the conversation
If you can't answer the call, Coax takes the voicemail and starts an SMS conversation with the prospect. They get a response, you don't lose the enquiry.
Missed call
A customer calls while you're busy on the floor or outside of admin hours.
Coax takes the voicemail
Coax answers the call, records the voicemail, transcribes it, and creates an AI summary of what they need.
SMS conversation starts
Coax automatically sends an SMS to the caller, starting a two-way conversation so they get a response even when you can't pick up.
AI handles the enquiry
Your AI assistant can continue the conversation - answering questions about menus, opening hours, availability, and taking bookings automatically.
- Missed calls are automatically captured and transcribed
- Coax sends an SMS to the caller within seconds
- Two-way SMS conversation starts without you lifting a finger
- AI assistant can answer questions about menus, hours, and availability
- Bookings can be taken automatically while you run service
Keep it professional
No more texting from personal phones
Staff don't want to be texting or calling from their personal phones. Coax gives your venue a dedicated business number and a shared inbox that your whole team can access - from any device, without sharing personal numbers.
- Dedicated business number for your venue
- Shared team inbox - everyone sees the same conversations
- Staff respond from the business number, not their personal phone
- When staff leave, conversations stay with the venue
- Works on desktop, tablet, and mobile
Coax Payments
Stop taking credit cards over the phone
Taking card numbers over the phone puts you at risk. With Coax Payments, send a secure payment link via SMS or email, your customer pays in seconds, and you stay compliant.
Send link, get paid
Generate a secure payment link and send it via SMS or email. Your customer pays on their device - no card details over the phone.
PCI compliant
Coax Payments handles card data securely so you don't have to. 3D Secure authentication protects you from chargebacks.
Deposits and invoices
Take function deposits, send invoices for catering, or collect payment for bookings - all from the same conversation thread.
- No more writing down card numbers or reading them back
- 3D Secure (3DS) authentication on every transaction
- PCI compliant - Coax handles the security
- No chargebacks - 3DS shifts liability to the card issuer
- Payment links sent via SMS or email in one tap
- Take deposits for functions, events, and large bookings
Case study
Brunswick Bowling Club
Sporting club, bar & restaurant, function space - Brunswick East, Melbourne
Paul Gonzales President & Danny Michell Treasurer
“Coax has enabled us to speak to more opportunities than ever before. Our business is seasonal - during our peak, enquiry volumes increase 20 fold. As a not-for-profit sporting club and event space we open late afternoons, the overlap of admins and assistants trying to call and book functions for their business can be quite hard with a small overlap for their business hours into the evening.
We would miss the majority of calls and trying to get back to missed calls and voicemails wasn't happening! When we did finally get back to them they would require many interactions up to quote and invoicing. Since Coax we can now just text and make and receive calls across rosters - everyone has the same information at the right time!
We're booking more functions, higher revenue per booking, and are also booking more during the quieter months. This has revitalised our club and we simply wouldn't be able to operate without it.”
Photo: Danny Michell (Brunswick Bowling Club) and Joel (Coax)
Every channel, one thread
All channels at your fingertips
Phone, SMS, email, WhatsApp, Instagram DMs, Facebook messages, chat widget, contact forms, and Google Reviews - all in one conversation per customer.
- Function enquiries from Instagram DMs and website forms in one thread
- Booking confirmations sent via SMS or email
- Google Review requests sent after events and dining
- Full conversation history per customer, not per channel
Ready to never miss an enquiry again?
Whether you run a restaurant, bar, café, function space, or sporting club - Coax makes sure every enquiry gets a response.
See what else Coax has to offer here →
This is the Coax for Hospitality industry page covering restaurants, bars, function spaces, cafés, and sporting clubs. Hospitality venues face unique challenges: admin hours differ from opening hours, enquiries arrive at all hours of the day and night, and staff who are behind the bar or on the floor cannot always answer the phone. Staff also do not want to use their personal phones for business communications. Coax solves this by providing a dedicated business number and shared team inbox. When a call is missed, Coax takes the voicemail, transcribes it with AI, and automatically starts an SMS conversation with the prospect. The AI assistant can answer questions about menus, opening hours, availability, and take bookings automatically. The page features a case study with Brunswick Bowling Club in Brunswick East, Melbourne. Paul Gonzales (President) and Danny Michell (Treasurer) describe how Coax enabled them to handle 20x peak enquiry volumes, book more functions with higher revenue per booking, and fill quieter months - revitalising their not-for-profit sporting club and event space. All communication channels including phone, SMS, email, WhatsApp, Instagram DMs, Facebook messages, chat widget, contact forms, and Google Reviews are unified in one thread per customer. Coax Payments lets venues stop taking credit card numbers over the phone. Instead, send a secure payment link via SMS or email. The customer pays on their device with 3D Secure authentication, keeping venues PCI compliant and protected from chargebacks. Take deposits for functions, send invoices for catering, and collect payment for bookings from the same conversation thread. Visitors should start a free trial or contact Coax to get started.