COAX FOR MECHANICS
Quote requests, booking confirmations, payment links and Google reviews. Give your team one place to handle the conversation around every job.
Works alongside MechanicDesk. Built for the people answering your customers.
IN THE WORKSHOP · CAIRNS CUSTOMS & CAR SOUND
From missed pieces of conversation to a team that can pick up where she left off.
“I’ve saved myself about an hour and a half a day.”
Kristen Ziebell
Co-owner & accounts manager
Cairns Customs & Car Sound
Kristen says having the customer’s conversation in one place helps her team step in when she’s unavailable. She also shares how they use estimate links, MechanicDesk bookings and automated Google review requests.
Watch the customer story on YouTubeGOOGLE REVIEWS ON AUTOPILOT
The car is back with its owner. The next customer is already at the counter. Let a configured review request take care of the follow-up.
Connect your Google Business Profile, choose your message and timing, and set the workshop activity that should trigger the ask. With MechanicDesk, Coax can use your job report to start the workflow.
See how Google review requests workYour MechanicDesk report supplies the job and customer details for the configured workflow.
Coax applies your conditions and timing, then sends the customer your Google review link by SMS.
The customer can leave a review or reply to your message if they need a hand.
QUOTE REQUESTS
A vague “how much?” needs a conversation. Collect the vehicle details and the work required, ask a follow-up question, then send an estimate or quote link they can review.
BOOKINGS & CONFIRMATIONS
Collect the booking details in the conversation and submit a request to MechanicDesk from Coax. Once your workshop confirms the time, send the customer their drop-off details.
Your workshop confirms availability. A booking request does not reserve a guaranteed time slot.
PAYMENT LINKS
Give customers a way to pay from their phone, with the payment request alongside the conversation about the work.
With your payment account connected, send a link by SMS or email and check the payment status in Coax. Your team can follow up with the customer in the same thread.
Payment methods and fees depend on your setup. Check that the payment has completed before treating an invoice as paid.
TWO-WAY MESSAGING
“Can I collect it at four?” “Go ahead with the extra work.” “Here’s the photo you asked for.” Those replies belong with the rest of the job conversation.
Use connected SMS, email and social channels to keep customers informed. Your team can see the recorded conversation and respond from Coax, with templates for the messages you send every day.
Explore two-way SMSCALLS WITH CONTEXT
Use Coax calling alongside the customer’s messages. Check their recorded history, then keep the follow-up with the conversation.
Explore Coax PhonesTEAM COLLABORATION
Reception takes the enquiry. A technician adds the detail. Someone else handles collection. Keep the handover with the customer.
It’s the difference Kristen describes in the video: when she’s unavailable, the team can see what she has discussed and carry on helping the customer.
Hear Kristen’s experienceINTEGRATIONS
Start with the systems you already use, then connect the workflows that matter to your team.
Use Coax for the customer conversation around it. Set up booking requests from Coax and use received job reports to trigger the SMS or review-request workflows you choose.
We’ll confirm the connection, report fields and workflow with your workshop during setup.
Explore Coax and MechanicDeskConnect your business’s reviews and review-request destination.
Connect the payment account behind your customer payment links.
Bring supported Gmail, Microsoft email, Facebook, Instagram and WhatsApp conversations into Coax.
WORKSHOP QUESTIONS
How the connections work, what your team controls and where Coax fits into your workshop.
Talk through your setupCoax brings connected customer calls, two-way messages and emails into a shared conversation. Your team can handle quote requests, send booking confirmations and payment links, and set up Google review requests without keeping separate notes about every customer.
No. MechanicDesk remains your workshop management system. Coax handles customer communication alongside it. With the connection configured, your team can submit a MechanicDesk booking request from Coax using the customer's contact and vehicle details. MechanicDesk job reports can also trigger configured SMS and Google review requests.
Yes. Connect your Google Business Profile and set up a review-request workflow. For MechanicDesk, a job report received by Coax can trigger an SMS review request using your conditions, message and timing. Customers choose whether to leave a review; the automation does not guarantee a review or a particular rating.
Yes. Customers can contact you through your connected messaging channels or website chat. Collect their make, model, registration and a description of the work, ask follow-up questions, and share an estimate or quote link in the conversation. Your workshop decides the scope and price before proceeding.
Your team can collect booking details, submit a request through the configured MechanicDesk connection and send confirmations or reminders by message. A submitted request is not a guaranteed appointment: your workshop checks availability and confirms the time. Customers can reply to discuss a change.
With payments set up, your team can send a customer a payment link through a supported conversation channel, such as SMS or email. The customer opens the link to pay, and your team can check the payment status in Coax. Sending the link does not mean payment has been completed. Payment methods and fees depend on your payment setup.
Yes. Team members with access can use the shared customer conversation, leave internal notes, mention a colleague and assign the follow-up. This lets reception and the workshop pick up the conversation with its recorded history, rather than asking the customer to start again.
MechanicDesk is the workshop integration featured here. Coax also connects Google Business Profile for reviews, Stripe for payments, and supported Gmail, Microsoft email, Facebook, Instagram and WhatsApp accounts for communication. Each connection has its own setup and supported workflows. Ask us to check your software and the exact process you want to connect.
Yes. Coax is partnered with MTA NSW, with dedicated offers for eligible members. Coax is not currently a Capricorn member. Visit the MTA partner page or speak with the Coax team about the current member offer.
View the MTA member offerGet started
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