Coax for Mechanics
Run your shop on MechanicDesk? Coax has you covered. Calls, texts, emails, and messages on every channel - without ever leaving your workshop software.
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Your workshop software, supercharged
Anywhere your contact info lives in MechanicDesk, you can interact with them through Coax. Make and receive calls, send texts, emails, and messages on every channel - all without switching apps.
Omnichannel
Every channel, one conversation
Customers call, text, email, DM, and leave reviews. Coax brings every message into a single thread per customer - so your team always has the full picture, right inside MechanicDesk.
- Make and receive calls directly from Coax
- Two-way SMS, email, WhatsApp, and social DMs in one thread
- Never miss a customer message - regardless of channel
- Full conversation history travels with the customer, not the channel
Call Intelligence
Know why they're calling before you pick up
Every call comes with context. Coax shows you the customer's history, recent messages, and open jobs the moment the phone rings - and records everything after.
Incoming call
(07) 4921 3344
Customer
Steve Mitchell
Vehicle
2019 Toyota HiLux SR5
Last visit
14 Feb 2026
Open job
Brake pad replacement - waiting on parts
Last message
“Any update on the brake pads? Need the car by Friday.”
AI summary
Steve is likely calling about his brake pad replacement. Parts are on back order - ETA Thursday. He needs the vehicle by Friday.
Call transcriptions
Every call is automatically transcribed so you have a searchable written record of every customer conversation.
AI call summaries
Get the key points of every call without listening to the full recording. AI extracts action items, decisions, and next steps.
Know why they're calling
Before you even pick up, Coax shows you the customer's history, recent messages, and open jobs - so you're never caught off guard.
Quick Send Templates
One tap, message sent
Pre-built message templates let your team notify customers in seconds. Vehicle ready? Quote approved? Service reminder? One tap and it's sent - via SMS, email, or any channel.
“Hi {name}, your vehicle is ready for pick up. We're open until 5:30pm today. See you soon!”
“Hi {name}, your service is booked for {date} at {time}. Please drop off your keys at reception. See you then!”
“Hi {name}, your quote for {service} is ready. View and approve it here: {link}”
“Hi {name}, your vehicle is due for its next service. Book online or reply to this message to lock in a time.”
Quotes, Acceptance & Payments
Quote, approve, pay - all in one thread
Send a quote via SMS or email, your customer reviews and approves it with one tap, then pay the moment the job is done. The entire flow happens inside the conversation - no chasing, no printing, no phone tag.
Quote sent
Steve Mitchell - 2019 Toyota HiLux SR5
Quote #4821
Payment link sent via SMS. Awaiting payment.
Send quotes instantly
Build a quote and send it to the customer via SMS or email. They see line items, labour, and total right on their phone.
One-tap acceptance
Customers review and approve the quote with a single tap. No printing, no signatures, no chasing phone calls.
Get paid faster
Send payment links via SMS or email the moment a job is done. Customers pay instantly from their phone.
3DS - no more chargebacks
Coax Payments uses 3D Secure authentication on every transaction. Protect your workshop from disputes and chargebacks.
PCI compliant
Card details are handled securely and never touch your systems. Coax Payments is fully PCI DSS compliant out of the box.
- Send quotes with line items via SMS, email, or any channel
- Customer approves the quote with one tap - no phone tag
- Approval notification lands in your Coax thread instantly
- Send a payment link the moment the job is done
- 3D Secure on every transaction - no more chargebacks
- Fully PCI DSS compliant - card data never touches your systems
Ready to supercharge your workshop?
Connect Coax to MechanicDesk and start communicating with your customers across every channel today.
This page describes Coax for automotive mechanics and workshops, with a focus on the MechanicDesk integration. Coax is an Australian 🇦🇺 all-in-one SaaS communication platform that integrates with MechanicDesk workshop management software. Mechanics can make and receive calls, send SMS, emails, WhatsApp messages, and social DMs without leaving MechanicDesk. Features include call transcriptions with AI summaries, intuitive caller context that shows customer history before answering, quick send templates for common messages like vehicle ready notifications, quotes sent via SMS or email with one-tap customer acceptance, and Coax Payments with 3D Secure authentication for chargeback protection and PCI compliance. Workshop owners using MechanicDesk should get started with Coax to unify their customer communications.