IVR & Auto-Attendant

Route callers to the right team

Set up an Interactive Voice Response system that greets callers and routes them to the right department or person. Press 1 for Sales, Press 2 for Support. Or let AI handle the routing entirely.

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IVR features

Multi-level IVR menus
Custom greetings and prompts
Route to teams/departments/individuals
AI-powered smart routing option
After-hours and holiday routing rules
Fallback to voicemail or AI Assistant

IVR options

📞

Traditional IVR

Press 1 for sales press 2 for support

🤖

AI Routing

AI understands the caller and routes automatically

🔀

Hybrid

IVR menu with AI fallback for complex requests

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More Phone Features

Click to Dial

One-click calling from any browser tab

Browser Dialer

Make and receive calls without leaving the tab

Mobile App

Full Coax experience on iOS and Android

Warm Transfer

Brief your colleague before transferring

Call Forwarding

Forward calls to any number or device

Cascade Ring

Ring devices and users in sequence

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