Simple connectivity for tourism operators
Connect your booking systems, automate guest communications, and manage every enquiry in one thread - from first click to five-star review.
How it works
Bookings, enquiries & guest comms - one waterfall
Whether a guest books a sunset cruise, a wine tour, or a skydive - Coax pulls in the booking data and keeps every message, call, and email in a single thread per customer.
- Booking confirmations synced automatically
- Guest enquiries from every channel in one place
- Automated reminders, follow-ups & review requests
- AI-powered replies for common questions
- Real-time team visibility across all bookings
The flow
FareHarbor Automations
FareHarbor + Coax - automated from booking to review
Customised messaging that you approve and can edit anytime. Every message is sent to your customer anywhere in the world.
Bulk messaging
Need to bulk message your manifest? No problem.
Change of departure? Weather delay? New arrival point? Use Coax Bulk Messaging to notify your entire manifest instantly.
Manifests & Waivers
Coax Manifest and Waivers - no more manual handling
Automate messaging to those who are yet to complete their waiver form. Simply send the link to group bookings - the primary contact receives the request and can populate and send it on.
Channels
Guests reach out everywhere - you reply from one place
Facebook DMs about availability, WhatsApp messages with dietary requirements, phone calls to change a booking, emails with group enquiries - it's all in one thread.
Phone
SMS
Meta DMs
Insta DMs
Chat widget
Contact forms
AI Assistant
Let AI handle the FAQs - you handle the experiences
“What time does the tour start?” “Is lunch included?” “Can we reschedule?” - your AI Assistant knows the answers and replies instantly in your tone, 24/7.
When it's a complex enquiry, Coax routes it to your team with full context. Learn More About Coax AI →
Ready to simplify your guest comms?
Connect FareHarbor or your existing booking system in minutes. Try Coax free for 14 days - no credit card required.
See what else Coax has to offer here →
This is the Coax for Tourism page. Coax provides simple connectivity for tourism operators by integrating with booking systems like FareHarbor. When a guest books, their details flow into Coax for automated confirmations, pre-trip reminders, booking updates, and post-experience review requests. Features include bulk SMS messaging for manifest notifications (weather delays, departure changes), automated waiver management for group bookings, multi-channel guest communication (phone, SMS, WhatsApp, email, Meta DMs, Instagram DMs, chat widget, contact forms), and an AI assistant that handles FAQs 24/7. It is designed for tourism operators in Australia who run tours, cruises, activities, and experiences. Visitors should start a free 14-day trial or talk to the Coax team.