Coax for Salesforce Commerce Cloud

Industries

Automotive

Dealers, mechanics, smash repairs & more

Real Estate

Leads, inspections & offers in one thread

Healthcare & Dental

Patient bookings, reminders & follow-ups

Hospitality

Restaurants, bars, cafés, function spaces & clubs

Retail & E-commerce

Orders, support & post-purchase care

Ecommerce

Platforms connected to Coax

Mortgage Broker

Leads, applications & client updates in one thread

Tourism

Bookings, enquiries & guest comms in one thread

Maintenance / HVAC

ServiceM8, simPRO & Service Titan integrated

Bikes / Scooters

Bicycles, e-bikes & e-scooters

Channels

Meta DMs

Enrich, bring to action, know where the sale came from

Phone Calls

Call history & context in one thread

WhatsApp Business. Enable Coax number or bring your own

Gmail / Outlook

Email in the thread with every other channel

Chat Widget

Captures details, starts SMS. Templated or AI.

SMS

Text messages in one thread with your customer

Lead Ads & Messenger Campaigns

Every conversion location in Coax. AI qualifies and closes.

Google Reviews

Review notifications & replies in your thread

Phones

Click to Dial

One-click calling from any browser tab

Browser Dialer

Make & receive calls without leaving the tab

Mobile App

Full Coax experience on iOS & Android

Warm Transfer

Brief your colleague before transferring

Call Forwarding

Forward calls to any number or device

Cascade Ring

Ring devices & users in sequence

Simultaneous Ring

Ring all devices & users at once

IVR & Auto-Attendant

Route callers to the right team

Call Recording

Record, transcribe & summarise every call

Missed Call Text Back

Auto-SMS the caller when you miss a call

Voicemail

Transcribed, summarised & AI-ready

VoIP Phone System

Enterprise-grade VoIP built for business

International Calling

Call 100+ countries at competitive rates

Command Centre

Live call dashboard with AI voice agents

View all phones →

AI Assistant

Agent Capabilities

Rego lookup, create orders, Xero invoicing & more

Knowledge Base

Teach your AI with every channel & your docs

Department Ownership

Sales, service, support - pick what it runs

System Access

Read & write across Shopify, Xero, CRM & more

How Can AI Help Me?

Tell us your business, we'll show you how

Features

Unified Waterfall

Every channel, one thread per person

SMS Campaigns

Two-way SMS, not one-way blasting

Integrations

Shopify

Sync orders, customers & conversations

Neto

Connect your Neto store to Coax

WooCommerce

WordPress orders & customer data linked

FareHarbor

Tours & activities bookings synced

simPRO

Field service management synced with Coax

ServiceM8

Jobs, scheduling & customer data connected

Service Titan

Enterprise field service platform integrated

Retail Express

POS & retail management synced with Coax

And 800+ Integrations

Explore all platforms connected to Coax

Testimonials

Custom Lithium

Coax AI solving WISMO for dangerous goods freight

Dobinsons Spring & Suspension

From 3.6 to 4.3 stars with MYOB Acumatica integration

Battery Zone

156% increase in Google Reviews across 6 locations

Lending 4 U

From 7 to 100+ five-star Google Reviews

Brunswick Bowling Club

20x peak enquiry volume, higher revenue per booking

View all testimonials →

Compare

Coax vs Podium

Saved $10k/yr, 156% more reviews

Coax vs Gorgias

Full comms, not just a helpdesk

Coax vs Gladly

SMB pricing, not enterprise

Coax vs Intercom

True omnichannel, not just chat

Coax vs Zendesk

Threads not tickets, 45-min setup

Coax vs Freshdesk

All-in-one, no add-on fees

View all compare →

Try before you buy. We've got you.